By: Keiana Hastings
Healthgrades.com has undergone many exciting changes this year. In Q1, Healthgrades introduced a feature that allows patients to leave text reviews as opposed to just a star rating. The company later debuted a new user interface and just last week they announced another highly anticipated feature – physician responses.
As of August 9, 2016, physicians are able to leave a single text response to each patient review. All responses are filtered by Healthgrades prior to being published, so responses may not appear on the site immediately. Formerly, providers were only able to submit one blanket statement for all reviews, so this comes as a welcomed change!
Beginning mid-September*, practice managers will be able to respond publicly to Healthgrades reviews using Binary Fountain. While responding publicly is a new capability for Healthgrades, the process for closing the loop will remain unchanged. Practice managers are still encouraged to respond to both positive and negative reviews.
Check out the infographic below for a few helpful reminders.
If you have any questions, please contact your reputation management account manager.
*Tentative plan subject to change.