By: Morrow Heard
Healthgrades recently added free text reviews to their patient satisfaction surveys to keep up with the rise in consumerism throughout the healthcare industry. The driving belief is that the new review feature will add to the meaningful information that helps patients choose the right physician using Healthgrades as a tool. Below are three key things to note about the new free text feature:
- Healthgrades reads every review that is posted to the site
Once a patient submits a patient satisfaction survey, Healthgrades screens each submission to verify it complies with their stated policies and that the review isn’t spam.
If a review makes it through the screening process and you still believe that it was falsified or spam, you can contact Healthgrades at https://update.healthgrades.com/contactus.
- You cannot respond to Healthgrades Reviews
Healthgrades does not allow for physician or practice responses to text reviews, unlike other review sites such as Vitals or Yelp. Although you do not have the ability to respond to specific reviews, you do have the ability to post a general response to all reviews on your Healthgrades profile page.
To post a general response; login to your Healthgrades profile. Click on the “Your Voice” option, on the left hand side of the screen.
Then, select the Response to Patient Satisfaction Surveys option in the Your Voice Section.
- You cannot hide or delete reviews, but you can “flag” them
Unlike Vitals, you cannot hide Healthgrades reviews. However, you can “flag” the post, making a request for Healthgrades to review the post. You must first login to your profile, and then flag the review. The Healthgrades team will review your flagged comment within 2 Business Days.