Google Bug Caused Star Ratings to Temporarily Disappear from Search Results

By: Grant Peterre

Last week, you may have noticed your practice’s star rating suddenly disappearing from Google search results. Many other users certainly noticed this strange phenomenon happening, and search result data showed a sharp 15% decline in review results being present. With no announcement from Google about any changes being made, many people were left wondering if the missing star ratings were the result of a bug.

SERP Feature

Data provided by

 Within a few hours of Google being alerted to the decline in ratings and reviews in their search engines, they identified a bug in their search process and issued a statement that the issue was fixed, and that any missing reviews or ratings would be reappearing within a few hours. Not all users were affected by this bug, but if you noticed anything disappearing during the week of February 16th, it may be explained by this occurrence.

The Reputation Management team is committed to reporting on any search engine bugs that may affect your practices or physicians. If you notice any issues happening or have any questions regarding star ratings, please reach out to your division’s Account Manager for further details.

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