Vitals Database Upgrades: What Does This Mean for Users?

By: Grant Peterre

vitals is in the process of a complete upgrade of their database. While this update will not affect the way patients and viewers can interact with physician profiles and leave reviews, practice managers and doctors may encounter difficulties with editing their information.

In the past, we have written about several processes and tips for getting the most out of your Vitals profiles. Users are still able to contest a review for removal and hide up to two negative reviews during this period of upgrades. Physicians are also able to edit their basic profile information, such as:

  • Name
  • Photo
  • Medical Specialty
  • Hospital Affiliation
  • Education
  • Expertise
  • Languages
  • Research Interests
  • Personal Statement

However, any data that lies outside of the bulleted list above, such as the practice’s address, is currently unable to be edited. A contact from Vitals Customer Care issued the following statement regarding the upgrade process:

“During this upgrade process there may be some sections of the doctor profiles that will remain un-editable even by us. We understand that this may be frustrating to all users of our service but we ask that you understand, when the upgrades are complete we will not only have a more current, complete and accurate database but one that will be capable of more dynamic updates from a greater scope of authoritative sources and more stability in retaining accurate details through the automated processes that govern them.”

Currently, there is no timeline as to when this upgrade will be completed. Your Reputation Management account manager will be able to assist you with any individual needs associated with your Vitals accounts.

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