Steps for Onboarding a New Physician Online

Do you know how to update your online profiles and website when a new physician joins your practice? If you have made the effort to keep your online profiles updated with the correct practice and physician information, it is important to continue your hard work by noting this addition. Follow the steps below to properly onboard your new physician online:

Website

Submit a service cart request to add your physician to your practice website.

Google My Business

Search for your new physician on Google My Business to locate their profile.

  • If your physician has a Google My Business profile, there are 3 possible scenarios:
    1. If the profile has one or more negative reviews that require a response, you will need to claim the listing under your practice Gmail in order to respond (To do this, please refer to the Google My Business Toolkit).
    2.  If the profile lists incorrect information (location, phone number, etc.), you will need to edit the profile without claiming it (To do this, please refer to the Duplicate Profiles Toolkit).
    3. If the profile has no reviews and all the information listed is correct, do not claim or edit the profile. Save the URL for your records and check it monthly for new reviews.
  • If your physician does not have a Google My Business profile, do not create one.

Yelp

Search for your new physician on Yelp to locate their profile.

  • If your physician has a Yelp profile, report it as a duplicate of your business profile (To do this, please refer to the Duplicate Profiles Toolkit).
  • If your physician does not have a Yelp profile, do not create one.

Foursquare

Search for your new physician on Foursquare to locate their profile.

  • If your physician has a Foursquare profile, report it as a duplicate of your business profile (To do this, please refer to the Duplicate Profiles Toolkit).
  • If your physician does not have a Foursquare profile, do not create one.

Angie’s List

Log into you Angie’s List account and search for your new physician to locate their profile.

  • If your physician has an Angie’s List profile, click Contact Us at the top. Fill in the required information and explain that the business has closed. For Category, select Removing business from Angie’s List from the drop-down options.
  • If your physician does not have an Angie’s List profile, do not create one.

Healthgrades

Search for your new physician on Healthgrades to locate their profile.

  • If your physician has a Healthgrades profile, follow the steps to claim it (To do this, please refer to the Healthgrades Toolkit).
  • If your physician doesn’t have a Healthgrades profile, email physiciansupport@healthgrades.com from your Practice Gmail to add your provider to Healthgrades. Make sure to include their NPI# and DOB in the email body for verification purposes.

Vitals

Search for your new physician on Vitals to locate their profile.

  • If your physician has a Vitals profile, follow the steps to claim it (To do this, please refer to the Vitals Toolkit).
  • If your physician doesn’t have a Vitals profile, email support@vitals.com from your Practice Gmail to add your provider to Vitals. Make sure to include their NPI# and DOB in the email body for verification purposes.

Remember to check all of your online profiles at least once a month to make updates and monitor new reviews. It is important to update your online presence every time something changes at your practice to keep your patients accurately informed.

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