It’s no secret that garnering new positive reviews for your practice can be difficult. Various studies indicate that when asked to leave reviews, only about 5-10% of consumers follow through. This means, at a maximum, about one out of every ten patients who are asked to leave a review will do so. One question participants often ask is whether or not we recommend practices using a kiosk or in-office device (iPad, Kindle) to collect reviews.
We recommend practices do not use kiosks to garner new positive reviews.
If you’re a business owner, don’t set up review stations or kiosks at your place of business just to ask for reviews written at your place of business.
Reviews that violate these policies on ratings sites like Google will not be posted to their site. For this reason, we encourage practices to put their energy into other methods of patient outreach. To learn more about our Reputation Management course and training and outreach materials offered, email Elizabeth.Wuellner@hcahealthcare.com.