In a recent update, Vitals began implementing a new five-star rating system across its database of over 1 million doctor, dentist and medical facility profiles.
Reviews left prior to this update will be affected by this change as they will be moved from a four-star scale to a five-star scale. You can expect the following conversion:
This new rating system will place Vitals on more equal footing with rating sites like Yelp and Google who also employ a five star rating scale. Giving patients a wider range scale for ratings allows practices and physicians more detailed insight into how patients viewed the care they received.