In an effort to ensure that every local business has a presence on Google My Business, Google automatically creates Google My Business pages for all brick and mortar businesses and all healthcare providers, whether they already have claimed listings or not.
When Google creates a Google My Business page for your practice that is not your claimed listing, this page should be reported as a duplicate and not claimed. Google will process your removal request and remove the duplicate if they find there is already a claimed listing.
However, Google will not allow provider pages to be reported as duplicates. Though a provider profile may have the same address as your practice and include the name of your practice in the title, Google views practices and providers as separate entities. Due to this policy and a practice’s inability to disable provider pages on Google, we have established Best Practices for locating and managing these pages.
- To locate your providers’ Google profiles, go to https://plus.google.com/local. Search for profiles for each of your providers using their name and practice location.
2. Select the provider profile you wish to view by clicking on the profile name. This will take you to the provider’s Google My Business profile. Google may ask you to log in.
3. Once you have accessed the page, ensure that all profile information is correct. If all information listed is correct, skip to step 5. If you need to make corrections to any of the information, such as your practice phone number or address, click “Edit Details” in the contact information box. Edit the correct information as needed and click “Submit.”
4. Next, check the profiles for reviews. If the page has one or more negative reviews that require a response, claim the listing under your practice Gmail, so that you may verify the listing and respond to any reviews. (For more information on claiming a Google My Business profile or responding to reviews, please refer to the Google My Business and Reputation Management Toolkits.)
5. If the provider’s Google My Business page has the correct contact information listed and no reviews that require a response, you will not need to claim or edit the profile. However, save the URL and check in periodically to make sure no reviews have been left and the information is still up-to-date.
6. Repeat steps 1-5 for each provider at your practice.
If you have any questions regarding your providers’ Google My Business pages, please contact the Social Media Team for assistance.